Navigation Yani Smith on Rebuilding Intake from the Inside Out
- Yani Smith on Rebuilding Intake from the Inside Out Yani Smith 22:13
Yani Smith has built her career around helping law firms bridge the gap between people in need and the justice system.
One of her top discoveries is that sustainable growth and client care don’t come from surface-level fixes – they require a holistic approach.
This involves the intersection of data, people, systems, and quality control.
When those pieces align, firms are equipped to identify and remove root-cause barriers with clarity, not guesswork.
Join Chris Mullins for this heartfelt and education conversation with Yani and see why intake is not just a department; it’s the front line of client experience, and successful firms turn it into a powerful, values-aligned engine for justice and growth.
Tune in now and get Yani Smith’s thoughts on:
- What separates a good intake department from a truly great one
- Since not every case signs on the first call, why lead nurturing is important and how the best firms are building systems around it
- What a law firm that’s doing well on the phones but still struggling with growth should do next
- How to design systems that strike the right balance between automation and personal touch
- The concept of “intake rehabilitation” – a full overhaul of systems, training, and strategy – and how can law firm leadership best prepare their team for that kind of change
- And much, much more!
Invitation From Our Guest
Book a call with Yani Smith and her team and take the first step toward removing friction, eliminating doubt, and signing more cases:
Connect With Our Guest
The post Yani Smith on Rebuilding Intake from the Inside Out first appeared on Lawyers Tell All®: Conversations with Chris Mullins.
