1. How to Build a Better Offshore Legal Team With Raquel Gomes Ken Hardison 26:43

Welcome to episode 350 of Grow Your Law Firm, hosted by Ken Hardison. In this episode, Ken welcomes back Raquel Gomes from Stafi. Raquel explains how law firms can use offshore staffing successfully by hiring the right people, defining roles clearly, and treating offshore team members as a true part of the firm. The conversation focuses on the common myths and mistakes law firms make when hiring offshore talent. Raquel discusses why client-facing offshore roles can work when candidates are properly vetted, why firms should not hire based on likability alone, and how assessments, onboarding, integration, communication, coaching, and mentoring all affect long-term success. Ken and Raquel also discuss daily huddles, remote culture, AI in intake, and why law firms need to invest in offshore team members the same way they would invest in local employees.

What you’ll learn in this episode: 1. Why Offshore Staffing Can Work for Client-Facing Roles – Why strong English, communication ability, and role-specific screening matter – How proper vetting can help firms find offshore talent suited for intake and client service 2. Why Role Definition Comes First – Why firms need to define the tasks and responsibilities before hiring – How unclear roles lead to frustration, poor performance, and failed offshore placements 3. How to Hire the Right Person for the Right Role – Why firms should not rely only on interviews or likability – How assessments help evaluate personality, attention to detail, urgency, and role fit 4. Why Onboarding and Integration Matter – Why offshore hires need clear expectations, SOPs, training, and documentation – How including remote team members in meetings, chats, huddles, and culture-building activities increases loyalty and performance 5. Why Ongoing Investment Improves Retention – How coaching, mentoring, and mindset support can reduce turnover – Why law firms should continue developing offshore talent after the initial hire

Resources:

Website: www.stafi.cc

LinkedIn: linkedin.com/in/raquel-gomesstafi

Facebook: facebook.com/GetStafi

Instagram: instagram.com/getstafi

Additional Resources:

https://www.pilmma.org/the-mastermind-effect

https://www.pilmma.org/resources

https://www.pilmma.org/mastermind

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Ken Hardison Millionaire Maker

Ken Hardison, is known as the “Millionaire Maker” for a reason- having helped lawyers across the country double, triple, or quadruple their law practices and income, he brings to law firm owners the insights, knowledge, and critical strategies of Legal Marketing and Management that can only be learned in the trenches of real law firm success.

With over 30 years of legal experience, Ken has personally grown and sold two seven-figure law firms and has shared his knowledge and experience with attorneys, helping them experience exponential growth, increased profits, and ethical market preeminence.

With a passion and deep understanding of both grassroots and cutting-edged online legal marketing strategies, Ken is committed to helping lawyers experience greater levels of financial success, freedom, and personal satisfaction- the kind that comes from building an ethical and exceptional law practice. Focusing on the practical and the proven, rather than the cerebral, Ken guides lawyers through the steps needed to build the law practice many lawyers have only dreamed possible.

Ken is the Founder of PILMMA, Personal Injury Lawyer Marketing and Management Association, dedicated to helping lawyers learn the critical strategies to success. As a trusted advisor, consultant, coach, and Mastermind mentor, Ken has coached lawyers to greater success time and time again.

PILMMA’s powerful live and virtual events, such as the ever-popular Law Firm Growth Super Summits and Internet Domination Boot Camps have helped hundreds of lawyers gain the insights and strategies they need to propel their firms forward to greater success and exponential results and to stay current on the latest legal management and marketing strategies, such as leveraging SEO, PPC, PPL, Social Media, etc.

Ken is the author of numerous best-selling books such as Systematic Marketing, Under Promise, Over Deliver, and his latest book, Powerful Online Legal Marketing. He’s known for his practical and engaging style of taking the complicated world of legal marketing and management and giving clarity and step-by-step guides that any lawyer can implement to experience real results, greater profits, transformational growth, and heightened success.