We asked readers: Should law firms be conducting client feedback surveys/interviews or is their usefulness overblown? And, for those in favor of firms seeking client feedback, what are some best practices to make sure that what the firm gets back is honest and actionable?

       

Cindy Speaker

CEO of Speaker Media and Marketing, is the "Secret Weapon of Personal Injury Lawyers and Trial Attorneys" throughout the United States. Specializing as a marketing consultant to lawyers, with a primary focus on content marketing, social media, online video and mobile marketing strategies.