These feedback interviews are “the most important thing you can do” in running a law firm and delighting clients, according to Baker Botts chief client officer Catherine Zinn.

       

Cindy Speaker

CEO of Speaker Media and Marketing, is the "Secret Weapon of Personal Injury Lawyers and Trial Attorneys" throughout the United States. Specializing as a marketing consultant to lawyers, with a primary focus on content marketing, social media, online video and mobile marketing strategies.